Terms of Service

These terms describe use of PanelWatcher’s hosted infrastructure-monitoring service. Use the service only if you are permitted to do so and have authority to act for any organization you represent.

Keep your account information accurate, protect your sign-in credentials, and report suspected unauthorized access. Do not share an account in place of using the workspace’s team membership controls.

Your organization is responsible for its members, role assignments, invitations, configurations and authorized use of the service. Owners control billing; other actions depend on the member’s role.

Only connect infrastructure you own or have permission to monitor. You must have authority to supply the Pterodactyl API credentials and allow the associated information to be processed by PanelWatcher.

Use appropriately scoped read-only credentials for your Pterodactyl installation. Keep your panel and notification configuration accurate, rotate credentials when needed, and revoke keys at the source if you suspect compromise.

You are responsible for your connected infrastructure, notification recipients and destinations. PanelWatcher’s monitoring does not replace your infrastructure administration, backups or incident response.

Do not use PanelWatcher for unlawful activity, unauthorized monitoring, attacks, harassment or abuse.

• Do not attempt to bypass authentication, permissions, plan limits or security boundaries.
• Do not access another workspace’s data without authorization.
• Do not probe or disrupt the service or use its connections to target other systems.
• Do not send malicious attachments, abusive notifications or content you are not authorized to provide.

Report security concerns through [email protected]. A report does not authorize testing against other customers or disruption of the service.

PanelWatcher provides monitoring and capacity visibility based on information available from connected systems. Synchronization can be delayed or fail, and alerts may be affected by connectivity, configuration or external services. Check the freshness and status of the data before making operational decisions.

Features, interfaces and plan packaging may change. Maintenance and interruptions can occur; these terms do not promise uninterrupted availability or a particular response time.

Pterodactyl, Stripe, PayPal, Google, GitHub and configured notification services operate independently of PanelWatcher. Their services, availability and terms affect integrations that use them. You are responsible for complying with the applicable terms of services you connect or choose.

Paid subscriptions are organization scoped. Pricing, provider approval, renewals, plan changes and cancellation are described in the Billing & Cancellation Policy and the billing interface.

Plans limit infrastructure details, history and certain features. Exceeding or changing a plan can restrict access without immediately deleting stored configuration. The service does not promise indefinite storage or restoration of expired records.

You retain your rights in the information and content you provide. You authorize PanelWatcher to process that information as needed to provide and operate the service, as described in the Privacy Policy.

PanelWatcher’s software, design and branding remain subject to their applicable intellectual-property rights. Use of the hosted service does not transfer ownership of them. Third-party names and marks belong to their respective owners.

Access may be restricted or suspended to address abuse, unauthorized use, security concerns or violations of these terms. Billing status can also affect plan access. Where appropriate, contact support to resolve an access issue.

Cancel a subscription through the applicable billing process. Disconnecting a panel, leaving a workspace or ceasing to use the service does not itself cancel recurring billing.

The service is provided as available. We do not promise that monitoring is error-free, detects every issue or is suitable for every operational purpose. You remain responsible for validating information and making decisions about your infrastructure.

These terms do not remove protections or obligations that cannot be excluded under applicable law.

Monitoring is one input to infrastructure operations. Do not rely on PanelWatcher as your sole safeguard against downtime, data loss or insufficient capacity. Keep independent operational and recovery procedures.

Responsibility for losses remains subject to applicable law. No statement here excludes liability that cannot lawfully be excluded.

We may update these terms as PanelWatcher changes. The effective date identifies this version. Questions about these terms or your account can be sent through [email protected].