Billing & Cancellation Policy

Paid plans are monthly recurring subscriptions for an organization. Review the displayed price, currency, selected plan and payment-provider details before confirming. Subscriptions renew automatically until canceled through the applicable provider process.

Only an organization Owner can initiate billing changes. An existing paid subscription is changed through its current provider; selecting a different plan does not create a second subscription or switch payment providers.

Stripe upgrades can take effect immediately on the existing subscription. Before confirmation, PanelWatcher displays a Stripe-derived preview of prorated credits, charges and the amount due. Stripe calculates these amounts; PanelWatcher does not substitute its own proration formula.

The preview may also identify earlier pending charges or credits. Review the full amount due and renewal details. Payment and the final subscription state are confirmed by Stripe.

Stripe downgrades are scheduled for the next billing renewal. The current plan remains available until the applicable change date, and the billing interface shows the scheduled plan and renewal details. A scheduled downgrade does not immediately replace the current plan.

PayPal requires approval for changes to an existing subscription. Continue through PayPal’s approval flow and review the terms shown there. The new plan begins according to PayPal’s confirmed billing schedule.

Selecting or approving a plan in the browser is not, by itself, confirmation of paid access. PanelWatcher updates entitlements after authoritative provider confirmation. Stripe’s proration and renewal-time downgrade behavior should not be assumed to apply to PayPal.

An Owner can schedule Stripe cancellation in PanelWatcher Billing. The subscription remains active through its current billing-period end, then ends instead of renewing. The billing interface shows the paid-through date.

Before the scheduled end, an Owner can reactivate the existing subscription. If cancellation is scheduled, manage or reactivate that subscription before changing plans. Scheduling cancellation does not automatically issue a refund.

The current PanelWatcher integration does not provide a PayPal cancellation or reactivation control. Manage cancellation through your PayPal account; contact support if you need help identifying the subscription.

PayPal cancellation and suspension are reconciled from provider state. Where a confirmed paid-through period remains, access can continue until that period ends. Do not assume Stripe-style scheduled cancellation or in-app reactivation is available for PayPal.

Payments are not automatically refunded because you change your mind or stop using the service. We may review requests involving a material PanelWatcher service failure, an incorrect or duplicate charge, or a comparable service-related billing problem.

To request a review, contact [email protected] or open an authenticated Support ticket. Include your organization, payment provider and the relevant invoice or transaction reference. Do not send full card numbers or account credentials.

Submitting a request does not guarantee a refund. Cancellation does not automatically refund earlier payments. Any applicable legal rights and obligations still apply.

A failed payment can change the provider’s subscription status and affect access. Paid access depends on the confirmed billing state, not merely a checkout success page. Some past-due states can retain access temporarily; canceled, expired or otherwise non-entitled subscriptions fall back to Free access.

Use Billing to check your current state and provider details. Contact support if a completed payment and your displayed access do not match.

Plans have node, server, history and feature limits. After a downgrade, some infrastructure details, history ranges, Capacity Groups/Pools or generic webhooks may be unavailable under the new entitlement.

A downgrade does not immediately delete synchronized infrastructure or saved capacity and notification configuration. Normal retention still applies, and upgrading cannot recover history already expired from storage. See Plans for the current allowances.

For renewal, cancellation, invoice or subscription questions, use [email protected]. Existing customers can open a ticket in PanelWatcher Support. This policy describes the implemented billing flows; review the provider details presented for your subscription before confirming a change.